A word from Sawbridge Studios
OUR PHILOSOPHY
"In an age of fads, mass production and questionable quality, it is refreshing to savor those things which are timeless, unique, and reflect the pride of craftsmanship"
- Harold Sawbridge
PRIDE OF CRAFTSMANSHIP
It is not hard to find poorly constructed furniture at high prices, but try finding well-made furniture at realistic prices. Our craftsmen build their furniture with painstaking care and enormous pride. They use the highest quality materials and pay attention to even the smallest finishing details. Look closely. There are small differences, which can make a big difference later.
UNIQUE
We believe furniture is at its best when it reflects the craftsman who made it, as well as the people who use it. That is why we take pride in representing some of the finest independent furniture craftsmen in America. Because they build each piece individually for you, they welcome your input.
TIMELESS
Every single item in our showroom has been carefully selected for its purity of design and timeless beauty. Whether a piece is rooted in 18th century England or American Shaker, it is based on the fundamental principles of good design and will never go out of style.
Shipping policy
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Accessories
Almost all accessories are shipped UPS unless otherwise specified. All accessories are hand-made. Any one item may not always be in stock. We will advise you of lead-times, if any, when you order.
Furniture
Leadtime: Most furniture will be built to order for you. Our craftsmen typically work within a 12- 16 week time frame. Sometimes, highly custom pieces can take longer. We will do our best to give you an accurate timing range when you place the order.
Deposit: We ask for a deposit of 50% of the purchase price when you place an furniture order. The balance plus shipping and tax are due upon delivery.
Shipping: Our furniture is shipped with the same care with which it is built. Most of our furniture is "blanket wrapped" shipped by small, specialized movers who pay close attention to how the furniture is handled. They will call you in advance to set a delivery time that is convenient for you. We do request some flexibility on specific delivery times for non-Chicago area orders. The mowill install the piece in the desired location; complete any required assembly (such as setting up a bed with your mattress and box spring), and remove any packing material.
Shipping Charges: Shipping charges vary depending of the size of the piece and your location. We try to keep charges as low as possible while still providing the level of service and care you expect and the furniture deserves. We will be happy to estimate specific shipping charges for you. As a "rule of thumb" you can plan on 10-15% of the price. These fees cover our cost only and do not earn a profit for Sawbridge Studios.
Special Situations: We ask our clients to pay particular attention to the "path" a piece must take in their house to reach its final destination. Doorway clearances, tight corners, narrow hallways and staircases can sometimes be a problem. Unfortunately, we cannot be responsible for extra delivery charges incurred to address such issues, nor can we provide a refund if a piece cannot be delivered because it will not fit. In the Chicago area, for a small charge, we can provide a measuring service ahead of time to prevent issues later.
Shipping Damage: Despite extreme care, damage to furniture can sometimes occur in shipping. We ask our clients to carefully inspect each piece. Damage should be noted on the bill of lading before signing or you may refuse to accept the piece. In either case, contact us and we will take steps to address the situation as quickly as possible. We want to make it right. Damage noted after delivery is much more difficult to address.
Most furniture will be built to order for you. Our craftsmen typically work within a 16 week time frame. Sometimes, highly custom pieces can take longer. We will do our best to give you an accurate timing range when you place the order. We ask for a deposit of 50% of the purchase price, shipping and tax when you place the order. The remainder is due upon delivery.
Errors and Ommissions
Every effort is made to keep our website up-to-date and accurate. However, sometime errors can occur. We will advise you of any errors in pricing at the time of the order before we process the order. Details of all furniture will be provided to you after you order for your review.
Return policy
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Accessories:
Non-customized accessories may be returned for a full refund within 10 days of purchase by the original purchaser. Gifts (not purchased by the recipient) may be returned within 60 days are for store credit only. Shipping charges are not refundable.
Furniture Returns:
Furniture may only be returned for non-repairable defects in material and workmanship. Sawbridge Studios and our craftsmen stand behind all of our furniture and will arrange for repairs of any defects, excluding those from normal wear and usage.
Cancellations:
Furniture orders cancelled after 30 days from when the order is placed will forfeit the deposit.